Shipping

Last updated 21 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Where we deliver

We deliver right across Singapore, including Ang Mo Kio, Bedok, Tampines, Woodlands, Jurong East, Yishun, Sengkang, Punggol, Bukit Merah, Toa Payoh, Clementi, Bishan, Hougang, Pasir Ris and Bukit Panjang.

What delivery costs

Standard delivery is free on orders of $100 or more. Below that, a flat $25 delivery charge applies. Free delivery is based on your goods total after any discount code. The charge is shown in your cart before you pay, so nothing is added at the last step.

Express shipping

Express shipping is a paid option you can pick in your cart. It costs a flat $25 for the whole order, and that charge applies even when your order already qualifies for free delivery.

We do not publish a separate, faster delivery estimate for Express shipping: the timing below applies to every order. If you need an order by a particular date, email us before you buy and we will tell you honestly whether it is achievable.

How long it takes

Delivery takes 5 to 7 days after a 24 to 48 hour handling time. In other words, we handle and pack your order within 24 to 48 hours, and delivery across Singapore then takes 5 to 7 days. Delivery time varies by location.

Our delivery partners

Tracking

Every order is sent tracked. You will receive an email with a tracking number once your order has shipped, which is normally 24 to 48 hours after you order. We only receive the tracking code once the parcel has been sent, so there is nothing to send you before then.

Once you have your tracking number you can follow the parcel using our Track Your Parcel page.

Separate packages

For logistical reasons, items in the same order may be sent in separate packages and may arrive on different days. If part of your order has arrived and you are unsure about the rest, email us and we will check it for you.

If your order does not arrive

Tell us straight away at theteam@kitchenwarehouse.asia with your order number and we will sort it out. How we handle orders that go missing or arrive damaged is set out on our Refunds & Returns page.

Questions before you order

If you have any other questions about delivery, email us at theteam@kitchenwarehouse.asia before you buy and we will do our best to help.